- How much does it cost to join?
- What do I receive for my membership?
- Are there any criteria for becoming a member?
- What is a Free Membership and what are the restrictions?
- What is a Mini Member?
- Will I definitely get work?
- Managing my profile
- How do I create a profile?
- Which pictures to put on your profile
- Which picture should be my main profile picture?
- Are ‘Selfies’ a good idea?
- How do I upload a Show Reel or video to my profile?
- What is a 'playing age range'?
- Who can see my profile?
- Are my contact details displayed?
- Profile Tip - Why not create an introductory video to add to your profile?
- I've forgotten my user email or password or wish to change my email address.
- How do people contact me?
- How do I create a profile?
- Applying for casting, auditions, shoots and job posts
- How do I apply for a job post?
- What do I write in the ‘Additional Information’ box?
- Advice on applying for Magazine articles
- Will I be contacted about every application?
- How are people selected for a shoot?
- Why am I being unsuccessful in my applications?
- What happens if I cancel or do not turn up to set?
- How do I apply for a job post?
- On Set Information and Conduct
- Getting to your shoot and finding the location
- What do I wear to the shoot?
- Where can I park? Information on off street parking
- Cancelling jobs and no shows
- Drugs and Alcohol
- Can I take photographs / pictures on set?
- Behaviour, Punctuality & The 3 Strike Rule
- Getting to your shoot and finding the location
- Payment & Post Shoot Information
- Suspended and Cancelled Accounts
- Help for casting professionals
- Talent Talks Tips - Does all this apply to your profile?
1. MembershipEverything you need to know about Talent Talks and our Membership options is here. If you can't find the answer to your query, please email firstname.lastname@example.org
1.1. How much does it cost to join?You have 3 membership options - a monthly membership at £8.99, a 6-month membership at £38.99 and a 12-month membership at £59.99. Once you are a member, you can apply for every job post on our job boards.
1.1.1. The monthly optionPayment is automatically taken from the card that you set up on Paypal. This is a recurring payment, so you don’t need to do anything after it is set up. As soon as payment is made, your account is live. On the monthly option you are not tied to any contractual term and can cancel the agreement whenever you wish. For details of how to do so, please go to "How do I cancel my payments to Talent Talks".
1.1.2. The 6 and the 12 month optionOn the 6 and 12-month option, your account is live as soon as payment is made. Unlike the monthly option, payment is not renewed once it expires. If you wish to continue, you will need to visit ‘My Account’ on your profile page and then on the ‘Upgrade Now’ button. You can then select your new term. We will send you a reminder email once your account has reached the end of its term.
1.2. What do I receive for my membership?Talent Talks provides a unique service to our members. Once you have joined as a full member, you can apply for unlimited jobs. You will be updated regularly on all new shoots either by e-mail or newsletter. We frequently add jobs, shoots and castings to the job page, which includes all aspects of the entertainment industry, so it’s worth keeping an eye on this page.
1.3. Are there any criteria for becoming a member?Not at all. Whatever your ambitions, we’ll welcome you into the TTFamily. Most of our jobs are for those aged 16+ and whilst we don’t advocate ourselves as a child’s agency, we do occasionally have jobs for kids of all ages. If you want to become a member on behalf of your child, you may want to consider the Mini Member scheme.
1.4. What is a Free Membership and what are the restrictions?Anyone can have a FREE Membership with Talent Talks. To create one, simply click on the below link. Once your details are entered and your profile is complete, you can then apply for all our OPEN POSTS without the need to be a full member. Please be aware that payments may be different for members / non members but this will be clear in the job description.
If you want to upgrade to a full membership, you can either try and apply for a job that isn’t an OPEN POST or click on ‘My Account’ and then on the ‘Upgrade Now’ option. Either way, this will take you to the membership options page www.talenttalks.co.uk/sign-up/free/FREETTPROFILE
1.4.1. Are there benefits of a Free Membership?We often add OPEN POSTS to the job boards. This is because we believe we may need non-members to fulfil the job post. If we find that we have an adequate response from our members, we will use members only. However, if not, we’ll use non members who have applied. Quite often, we’ll search our database for that 'perfect person' for a shoot, so by having a FREE membership and a complete profile, you are then eligible to be found and we might contact you about shoots.
1.4.2. How do I turn my Free Membership in to a Full Member?If you have had enough of only being able to apply for OPEN POSTS, why not become a FULL Member? This will allow you to apply for anything and everything. To do so you can do one of the two options below:
1. Click on either 'My Account' or 'Edit Account'. Once on this page, you will see an 'Upgrade Now' option.
2. Try to apply for any job that isn't an OPEN POST.
Either of the above will direct you to the Subsciption page. On here you can select your preferred term, the options being monthly, 6-monthly or 12-monthly. Once you have selected your preference, you can then make payment.
Once payment has gone through, you will be able to apply for all job posts. Your existing free membership account will be there waiting for you, you won't need to create a new one.
1.5. What is a Mini Member?A Mini Member is a child aged 0-15 years. We give them a FREE Talent Talks profile and they can apply for all jobs that suit them. One Mini Member account is given to every full paying member, and their account remains live whilst the full member’s account is up-to-date in terms of payment, OR until the Mini Member turns 16.
1.5.1. How do I get a Mini Member?In your welcome emails, there will be details on how to activate your Mini Member. However, if you don’t have your details to hand, please copy the link below into your browser to enable you to create a free account.
Once you have set it up you MUST email email@example.com so that we can convert the account to a FULL profile and also link your two accounts. If you don’t email us, you will find that your Mini Member can only apply for certain jobs.
To set up your Mini’s account, you will need to enter a different email to your own. If you don’t have a second email address, we suggest that you use a ‘dummy’ Talent Talks email. For example, if your Mini Member is called Simon Smith, use firstname.lastname@example.org.
Once you have created your Mini Member, email email@example.com to let us know that it's set up and we will internally link your accounts. We do this so we know to contact you with any bookings for your Mini Member.
The link you need to create your Mini Member is: www.talenttalks.co.uk/sign-up/free/MINIMEMBER
1.6. Will I definitely get work?This is a popular question and an impossible one to answer.
If you don’t ever apply for anything, then no. If you live in the middle of nowhere and can’t travel anywhere, also no. If you don’t complete your profile properly, probably not. Likewise if you refuse to get out of bed for anything less than £400 per day, you are also limiting your chances.
However, if you are readily available, you apply for things that suit you, you can get to London relatively easily and your profile follows all the suggestions that we say it should, then there is no reason why you shouldn’t be booked. The singularly most important thing is applying for jobs.
Remember, you won’t be booked for everything, so the more you log on and apply for, the more jobs you will be successful in.
Only you know what you're looking for out of Talent Talks, how much money you want for a particular shoot and how often you are available. These are all factors that determine ‘whether you will definitely get work’, but we will give you every opportunity to be booked.
2. Managing my profileEverything you need to know about managing your profile is in this section
2.1. How do I create a profile?It is important to fill out your profile as best as you can. This also includes all the information in ‘My Account’.
By omitting information or not completing all fields, Directors and Producers may see you as ‘lazy’, which of course you don’t want.
It is hugely important that your contact number and email are correct and up-to-date, as without these we can’t contact you.
Your sizes and measurements are also important as we often look for people with particular sizes. If you don’t add and update your sizes in the correct fields on your profile, we can’t contact you about size related jobs.
2.2. Which pictures to put on your profileThe pictures and information you add to your profile are hugely important. Afterall, unless you are needed to attend a casting, your profile is what will determine whether or not you are successful in being booked for a job. This is where you need to promote yourself as best you can.
You can add up to 20 pictures, and we recommend that you use these 20 pictures where possible. These pictures should be a mix of headshots and full length pictures, and will ideally show you in the different looks that you can pull off. Your pictures should be of just you (so we know which one you are), be clear, not blurry.
Also, this isn’t a picture competition, so please don’t Instagram your pictures, add filters, take selfies or make collages of yourself, we don’t need to know how handy you are with jazzing up your pictures!
Your pictures certainly don’t need to be professional. All smartphones take good pictures now, so get a nice plain background, get someone with a non-shaky hand and take a few snaps, easy!
2.3. Which picture should be my main profile picture?Whilst it is tempting to put yourself jumping out of a plane as your main picture, and impressive as it may be, save that kind of thing for Facebook.
Your main profile picture is THE most important picture on your profile? Why? Because it pulls through on to our submission document which we show clients.
This means that everyone who has applied is added to one presentation PDF, and each person is represented by their Main Profile Picture. If your Main Profile Picture is upside down, blurry or you are standing 50 yards away next to the Great Pyramid of Giza, we aren’t going to be able to tell what you look like, and therefore you won’t be booked. Even if the rest of your pictures are good, your main profile picture will be the one that encourages Producers and Directors to view your full profile, first impressions and all that!
Please see below 2 PDFs – this is the kind of document we send to clients, so you can see how options are organised. The 2 documents below show a set of GOOD examples of Main Profile Pictures and also a BAD set of Main Profile Pictures. I think you’ll see what we mean. Try and keep in line with the GOOD and you’ll give yourself a much better chance.
View Good Examples.pdf
2.4. Are ‘Selfies’ a good idea?Ahhh the modern phenomenon of the ‘Selfie’. Are they a good idea? Not really.
Having one up-to-date ‘selfie’ on your account is ok, just so that we know what you look like now - just in case you change your look a lot. However, please don’t fill your profile with selfies. It’s easy to ask a friend or family member to take a few pictures on your phone. Again, ‘selfies’ can be seen as being a bit lazy and, let’s be honest, they are never flattering and people tend to always look a bit cross eyed in them! Best idea? Stay clear all together.
2.5. How do I upload a Show Reel or video to my profile?You have the option of adding up to 3 Videos on your profile.
If the clip you are trying to add is on YouTube, simply copy the url of the video and paste it in the field on your profile. If it doesn’t work immediately, on You Tube you will see a ‘share option’, click on there and the text you need will be highlighted ready for you to copy and paste into the correct field on your TT profile.
If you are still struggling to do it, email the link to firstname.lastname@example.org, or if you only have the original file of your Show Reel, again send it to us and we can add it to YouTube for you and add the link to your profile. If you’d prefer your Show Reel to be non-searchable on You Tube, just let us know.
2.6. What is a 'playing age range'?A playing age is an age, or range of ages, that you can add to your profile.
It is not a claim to an actual chronological age, but a suggestion as to what age or ages you feel you can be considered for and are capable of credibly portraying. Please remember to update these as your age increases and your look changes.
Also make sure that you are realistic. If you are aged 40, all the Oil of Olay in the world can’t pass you off as a 20 year old. You don’t want to be booked based on the fact that have said that you can portray a certain age and then when on set be asked to leave as you clearly can’t. It won’t look good on us and rather embarrassing for you.
2.7. Who can see my profile?The only people who can access your profile are you and us, the staff at Talent Talks.
You can of course send your profile to anyone you want, or add it to your email signature. Your profile link can be found on your Talent Talks profile.
The other people who see your profile are our clients. When you apply for a job, your profile link is either sent to the client for them to view or it is attached to your main profile picture in the presentation PDF that we show clients. Our clients and the general public cannot access the Talent Talks database and no one except Talent Talks staff has open access to our base.
2.8. Are my contact details displayed?Your email address is always displayed when your profile is sent to anyone. However, your contact number is hidden. If you want people who see your profile to also see your contact number, we advise that you do so by writing it in the free text application box when you apply for jobs.
2.9. Profile Tip - Why not create an introductory video to add to your profile?This is a really good personal way for Directors and Producers to get to know you, how you speak, a bit about you and how comfortable you are on camera.
All it takes is you, your phone, a decent background and someone to hold it. Again, like the Show Reel, send us the original file and we can convert it to YouTube and add to your profile. Don’t worry, we can set it so that no one can search for it on YouTube, it will only be viewable via your profile.
2.10. I've forgotten my user email or password or wish to change my email address.Your user email will be the email that you originally used to set up. If you have a Google Mail account the domain might be @gmail.co.uk or @googlemail.co.uk so try both.
If you have the correct email, but don’t know your password, there is a password retrieval option, simply click on the link where indicated. Failing this, contact us on email@example.com and someone here can help you.
If you have created a profile and realised that you have entered the wrong email, or wish to change the email address, again email us and we can assist you.
2.11. How do people contact me?Either the client will contact you directly by e-mail, or by phone if you have added your phone number in the 'Additional Information' Box.
If we are booking you, we willl generally contact you by email with all the details of the shoot. When we send out confirmation emails, we will ask you to reply with a YES. This is so that we know you have all the information on the shoot. This also gives you the oppotunity to ask any questions. If we don't get a reply from you, we might use any means possible to contact you. On your profile is your main contact number, your Twitter address, or you may be friends with one of us on Facebook or in the Talent Talks Facebook Group, so we'll use whatever means we can to contact you if booked on a shoot.
3. Applying for casting, auditions, shoots and job postsThis question is being updated - please come back shortly and all will be revealed!
3.1. How do I apply for a job post?In order to apply for anything on Talent Talks you MUST apply for it via your Talent Talks profile. If you don't have a Talent Talks profile, you can create one using the link below. Once logged in to your account, you can view the jobs on the Jobs & Auditions page. If you like the look of one and wish to apply, you need to click on it and then on the Apply Now button. This will allow you to submit your application.
Non-members, can only apply for OPEN POSTS. Members have full access and can apply for anything and everything!
3.2. What do I write in the ‘Additional Information’ box?When applying for posts, there is an 'Additional Information' Box for you to write anything which could strengthen your application. A lot of people ask us what to write in here, but there isn't a definitive answer. However, if the text on the job post asks for something in particular, this is the box where you need to add this information.
For example, the job post may be looking for someone who can play the drums and owns a drum kit. It may ask you to let us know if you do indeed own a drum kit, so in this instance, this is the information we need to know. If you ignore any of the information we've asked for, the likelihood is that your application will be ignored.
Please read the job post carefully and complete the Additional Information Box if there is anything we need to know. We will often prompt you to add the correct information.
If there isn't anything specifically needed, you can simply add that you are interested and available and perhaps add any relevant experience that relates to the job.
Please try and stay away from copying and pasting the same text on every job post.
3.3. Advice on applying for Magazine articlesOn every magazine job, the person adding the job will want you to tell them a bit about your story and why yours should be the story they run. In the 'Additional Information' Box you are required to give a brief description of your story. Tell the author enough to get them interested. Just writing "I've got a story", or something to that affect, isn't going to encourage them to contact you.
Remember you are not the only person applying, so make your application better than anyone elses! If you don't respond as requested, your application will not be considered.
3.4. Will I be contacted about every application?You won't be contacted about every shoot you apply for. If you aren't contacted, unfortunately you can assume that on this occasion you haven't been selected.
Either we or the Production Company will contact you initially by email. Usually this is to tell you that you are booked, shortlisted or pencilled. You will then be asked to clarify your situation, which will mean you confirming the job or confirming that you are still available. Afterall, you may have taken another job since applying.
You can see your applicaitons via a link on your profile. Please ensure you apply for the shoots that are relevant to you. Please consider ages and skills required.
3.5. How are people selected for a shoot?This question is being updated - please come back shortly and all will be revealed!
3.6. Why am I being unsuccessful in my applications?This question is being updated - please come back shortly and all will be revealed!
3.7. What happens if I cancel or do not turn up to set?This question is being updated - please come back shortly and all will be revealed!
4. On Set Information and ConductIf you are going on a shoot, have a read of this. It will give you an idea of what to expect and how to conduct yourself.
4.1. Getting to your shoot and finding the locationIt is your responsibility to get yourself to the shoot on time. This means checking your journey to make sure you can make the call time BEFORE you confirm.
If you can't make the call time, please do not confirm the job. Find out what time you can arrive and let us know; we might be able to make the odd exception.
Working out how to get to the location should be made days in advance, then if there are any issues, they can be thrashed out earlier.
What we can't have is people checking their route on the morning of the shoot, realising they won't make it, then cancelling. Yes, some delays and traffic can't be helped, but knowing in advance means that some problems can be avoided.
4.2. What do I wear to the shoot?Costume will be supplied for you or we will tell you what to wear and how to style yourself. There are fields on your profile to add your sizes, so please ensure these are complete and kept up-to-date in case we need to forward them on to costume.
If you are being asked to style yourself, we will always put the styling brief on the confirmation of booking email to you. Please stick as closely to this as possible. If you are unsure, there are a few general rules. Unless you are asked specifically, try to avoid the following:
1. Fluorescent or bright colours.
2. Large Brand Names or Logos, so no big lettering on your clothes or recognisable logos, ie the Nike Swoosh Tick.
3. Try to avoid stripey items of clothing.
It's always recommended to take a few options to the shoot and the stylist can advise. Also handy to take a few options if you are unsure.
4.3. Where can I park? Information on off street parkingIf you are driving to a shoot, you'll want to check out where to park. We will give parking information on the Confirmation email. If your shoot is in Central London, it's probably best to use the Tubes and Trains, unless otherwise suggested, as parking in Central London can be expensive, not to mention the congestion charge and traffic.
If you are intent on driving to the location, you may want to use the following website: https://www.justpark.com/ . This is a website which allows you to pay to park on people's private drives and garages. You can input your postcode of the shoot, and the nearest available drives, garages and parking spaces are displayed, along with the price and how far it is from the location. You can then book one via the website.
If you live outside London and need to drive to your shoot in Central London, we suggest either driving to a Tube or Train Station en route from your house, parking there and coming the rest of the way on the Tube/Train.
You can park at Talent Talks HQ which is at 3 Mills Studios in East London in the Bow/Stratford area. You can park free for as long as necessary and is a few minutes walk from Bromley By Bow Tube Station on the District Tube line. This gets you into Central London (Liverpool Street) in about 10 minutes. If you are going to do this, you WILL need to clear it with us first so that we can let security know. The full address and how to get here can be found on our Contact Us page.
4.4. Cancelling jobs and no showsBefore the day of the shoot, we will send you all the information you'll need to know, including the call time, location and styling brief. Once you confirm, you are booked on the shoot and you are expected to be punctual and attend.
Not turning up to a shoot and not telling us is unacceptable and inconsiderate. This will certainly give you a 'strike' under the 3 Strike Rule. However a 'no show' will more than likely end in your profile and account being terminated. You are booked for a reason and by doing a no show and not telling us doesn't give us a chance to replace you.
If you need to cancel your place on the shoot, please immediately contact whoever booked you. If you give us enough notice, hopefully we can replace you. Please don't leave it to the last minute, or the early hours of the morning, as this doesn't help us. If we can't replace you, you can expect to receive a 'strike' under the 3 Strike Rule.
Cancelling jobs or not turning up is unprofessional and leaves us in a very difficult position, with the client having booked you in good faith. We aren't interested in booking people who let us down, and we're sure the last thing you want is to be 'known for it'.
4.5. Drugs and AlcoholREMEMBER you are representing Talent Talks.
Under NO circumstances should you be under the influence of drugs or alcohol when on set. Anyone believed to have taken drugs or consumed alcohol will immediately be removed from the shoot. They will also be removed from Talent Talks' books. Any pending payments will be held, the account suspended and the profile deleted.
Further, if for example you are taking part in a 3-day shoot, and have already worked days 1 and 2, you WILL NOT be paid for any completed days as it will be considered that you have not fulfilled the booking.
4.6. Can I take photographs / pictures on set?This question is being updated - please come back shortly and all will be revealed!
4.7. Behaviour, Punctuality & The 3 Strike RuleThis question is being updated - please come back shortly and all will be revealed!
4.7.1. What is the 3 Strike Rule?
Unfortunately this has been forced upon us due to too many people either not turning up, being late or pulling out so near to the shoot that we can't replace them.
When Talent Talks takes on a job we are expected to provide ALL the cast that is needed. Often, the client handpicks the cast based on who has applied. After all, if you apply for a job, we expect you to be available. Once you accept the job, we don't expect you to then cancel.
It is important that we fill the job to the standards expected by the client. If we don't, the client is unlikely to use us again, meaning less work for you guys and your fellow Talent Talks members - something no one wants.
Therefore, if you don't turn up for a shoot; if you are late for a shoot; if you pull out of a shoot late in the day or your behaviour on set is deemed unacceptable, you'll be given a 'strike'. If you accumulate three strikes within 1 calendar year, your account will be suspended indefinitely and any money that you are owed will be retained. Of course, there are always genuine reasons to pull out of shoots and if you do have a genuine reason, you are unlikely to accumulate three strikes anyway.
Also, cancellations and unprofessionalism means that we at Talent Talks have to work at the last minute/nights/weekends to find replacements for you. Obviously we don't want to do that so it's never appreciated when we have to.
Just to reiterate, we don't want to suspend anyone’s account - but above all, doing a professional job for the client is of the highest importance and this involves our cast being on time and in their full numbers. Impressing the client brings more work. Letting our clients down results in less work.
4.7.2. How can I avoid a Strike?
Follow these few rules and you'll be fine....
a) Only apply for Job Posts when you know you'll be available. Remember your application often goes to the client. If you apply, get picked and then can't do the shoot, there was no point applying in the first place.
b) Check trains, travel, call times and wrap times BEFORE accepting the job.
c) Make sure you aren't working BEFORE accepting the job and check your diary for anything that you've got booked in.
d) Only GENUINE emergencies should make you cancel after you've confirmed your place on the shoot.
5. Payment & Post Shoot Information
All your payment information is in this section (hooray). Post Shoot information is in this section as well.
5.1. When and how do I get paid?Talent Talks invoice the client, on your behalf, the next working day after the shoot.
If you haven't been on a shoot with us before, we will ask for your bank details (sort code, account number, and the name of the account). Once we have received them, you won't need to do it again as we'll set you up on our banking system.
We invoice the client and, as soon as we are paid, we will transfer the amount to you via Bank Transfer. We will email you to let you know that we've paid you. Please note, this can take up to 24 hours to clear into your bank, or the next working day.
We can only pay you once the Production Company has paid us. Probably 90% of the time this is within 30 days of the shoot, and more often than not, around the 30 day mark. If we are paid sooner we will pay you sooner. If the Production Company has not paid us after 30 days we will be in regular contact with them to find out when it will be paid - you don't need to remind us about overdue payments. Sometimes payments can take longer, as Production Companies pay us when they are good and ready, not unfortunately when we ask for it. Obviously we want you guys paid as quickly as possible, as it is in our best interests to receive due payment as quickly as possible.
If payments do take longer than anticipated, please bear with us, be patient and sit tight. We DO know when payments are due and we will already be in contact with the Production Company about it.
5.2. You don’t have my bank details to pay me?As soon as you have been on a Paid Shoot, we will need your bank details. After your first shoot with Talent Talks, please email firstname.lastname@example.org with your sort code, account name and number and they will be stored ready for payment. If we are ready to pay you and we don't have your details, we will contact you to request them, so don't worry too much if you forget.
5.3. Is National Insurance and Tax taken from my payments?By joining Talent Talks or being placed on a shoot via Talent Talks, you are considered not to be an 'Employee' of the Company. Therefore Talent Talks are not responsible for making Tax or National Insurance deductions.
Following a change in the law from 6th April 2014 all Artistes are Self Employed for Income Tax and National Insurance purposes, and therefore responsible for dealing with their own NI contributions and Income Tax.
The exception to this is when Production Companies put Artistes on contract for longer shoots, in which case they will be treated as PAYE employees of the Production Company. Should this happen then 15% commission of their earnings is payable to Talent Talks.
If you have Income Tax to pay on any payments made to you by Talent Talks Limited (that is, you have income on which tax is due), and you do not normally get sent a tax return or notice to file on-line, then it is your responsibility to tell HMRC of any new sources of income. Should HMRC decide that a return is required, then they can issue you with a tax return in good time for you to meet the filing deadlines.
5.4. Who is responsible for declaring my Payments to HMRC?This is down to you and is your own responsibility. Talent Talks is not responsible for ensuring you complete your tax returns in full and on time.
Subsequently Talent Talks is not liable for any financial penalties that HMRC enforce on you.
5.5. Can I put pictures on Social Media?You need to be extremely careful about what you put on Social Media. If you are in any doubt please contact us, or to stay completely safe, simply DO NOT post it.
You may be asked to sign an NDA or Release Form on set. However, even if you aren't asked, we suggest you always follow these guidelines:
As a general rule, you CANNOT put on any Social Media any information that may compromise the shoot. This includes what is being filmed, where you are shooting, or anything that suggests this information, or gives away what you are doing. This could include 'checking in' on Facebook, 'mentioning actors/artists etc' on Twitter.
Basically, you don't want to be the individual who gives away the secret location of a TV Series that you are attending, or the person who reveals your costume in a high Profile Artist's Music Video. Production Companies, Record Labels and TV Companies have many lawyers and you don't want to be on the end of their letters having compromised your agreement.
Once the shoot is released into the Public Domain (for example if the Music Video is released or the Ad is on TV), then feel free to post wherever you want. Check our Credits list for the Production details and add the shoot to your Experience on your Talent Talks profile and to your C.V.
6. Suspended and Cancelled AccountsEverything you need to know about your account is here. Your account may automatically be suspended or perhaps you want to cancel your Talent Talks account. Whatever you need, you should be able to find it here.
6.1. Why is my account suspended?If you find your account is suspended you will only be able to apply for OPEN POSTS. Every time you try to apply for a job, you'll be taken to the payment screeen. If your account is suspended, PayPal should send you an email and you'll also get an email from us to tell you.
So why could your account be suspended? Usually it's one of 4 things.
1. There are no available funds in your account. If you are a monthly subscriber, PayPal will take the money on the same day each month. If there are insufficient available funds on the account that you have registered with PayPal, PayPal will try again in 5 days. If again, there are not enough available funds, PayPal will try again 5 days later. If on the third attempt of trying and there are still not enough available funds, your account will be suspended.
2. The debit or credit card which you used to set up payments has expired and you have been sent a new card.
3. You have lost or cancelled your card and ordered a new one.
4. Your 6 or 12 monthly subscription has expired. Payments are not automatically taken on these accounts.
6.2. How do I re-activate my account after being suspended?If you find your account is suspended, it all boils down to us not being able to take the funds from your account for one reason or another.
Once you have worked out why (this will probably be one of the 4 reasons in Point 6.1) and you now have the funds available, or a new card, all you need to do is set up your payment again. There are two ways of achieving this.
1. Click on either 'My Account' or 'Edit Account'. Once on this page, you will see an 'Upgrade Now' option.
2. Try to apply for any job that isn't an OPEN POST.
Either of the above will direct you to the Subscription page. On here you can select your preferred term, the options being monthly, 6 monthly or 12 monthly. Once you have selected your preference, you can then make payment.
Once payment has gone through you will be able to apply for all job posts. Your existing account will be there waiting for you, so you won't need to create a new one.
6.3. I have a new bank debit or credit card?If you have a new bank debit or credit card you might find that your account is suspended. See Point 6.1. This is because PayPal will continue to try and take funds from the card registered with them. If you haven't updated PayPal with your new card details, PayPal won't be able to take payment and therefore your account will be suspended.
If you do receive a new bank card, and have a PayPal account, simply register it on PayPal and your account won't suspend. If you don't have a PayPal account, see Point 6.2 about reactivating your account if your account is suspended.
6.4. How do I cancel my payments to Talent Talks?If you wish to end your membership with Talent Talks Limited, please write to us at the address on the ‘Contact Us’ page. We would appreciate it if you could tell us why you want to cancel so that we can make improvements to our service for other members. Your account will cease after 7 working days. To avoid being charged for that particular month, your written request will need to be with us 7 working days prior to when the next Direct Debit is due.
Your other option is to cancel your payment via PayPal. You do not need to write to us if you have cancelled your Paypal payment, or are on a 6, 12 or any other multi-month agreement, as you are not automatically re-subscribed.
6.5. How do I remove my profile from Talent Talks?If you cease to be a member or have never joined, your profile still remains with us. This means you can still log in, edit your profile and apply for OPEN POSTS. Similarly, we can still contact you about shoots which we think may be of interest to you. You can apply even as a non-member, so it's worth keeping your profile live even if you are not a full member.
If however, you don't want to be contacted at all about any shoots and you want your profile removed altogether, drop us an email to email@example.com requesting that your profile is completely deleted from our servers.
7. Help for casting professionalsIf you are looking for cast, it's best to contact the Talent Talks office who can help with all your requirements. The office number is 0844 887 0610. If it is out of office hours, please email firstname.lastname@example.org and someone will respond within 24 hours.
Alternatively you can add your own job to the Talent Talks job boards on the following link: http://www.talenttalks.co.uk/audition/new/
7.1. Why use Talent Talks?This question is being updated - please come back shortly and all will be revealed!
7.2. Adding a Job to Talent TalksThis question is being updated - please come back shortly and all will be revealed!
7.3. Discuss requirements with us for your ProductionThis question is being updated - please come back shortly and all will be revealed!
7.4. Request and receive individual or group applicationsThis question is being updated - please come back shortly and all will be revealed!
7.5. How to contact an applicantThis question is being updated - please come back shortly and all will be revealed!
7.6. Can I find talent without posting a job?This question is being updated - please come back shortly and all will be revealed!
8. Talent Talks Tips - Does all this apply to your profile?
Want to make the most of your profile? Here's a few tips on how to give yourself the best chance of being selected for shoots. Advice on pictures can be found in point 2 ''Managing My Profile' - so check out that advice as well.
8.1. Profile Tip - Why not create an introductory welcome video to your profile?
This is a really good personal way for Directors and Producers to get to know a bit about you, how you speak and how comfortable you are on camera. All it takes is you, your phone, a decent background and someone to hold it. It certainly doesn't need to be professional, but clients like to see you in action sometimes, so this is a good way to show it!
Again, like the Show Reel, send us the original file for us to convert to YouTube and add to your profile. Don’t worry, we can set it so that no one can search for it on YouTube - it will only be viewable via your profile.